Subscription Refunds

For monthly and annual subscriptions:

• Pro-rated refunds available within the first 14 days of initial subscription
• No refunds for partial subscription periods after the 14-day period
• Cancellations take effect at the end of the current billing period

Cancellation Process

• Cancel anytime through account settings
• Retain access to premium features until the end of your billing period
• No automatic refunds for cancellations

Refund Eligibility

Refunds may be considered for:

• Technical issues preventing service access
• Billing errors or duplicate charges
• Service unavailability due to maintenance

Non-Refundable Items

• Partial months of service
• Unused subscription time after the 14-day period
• Add-on features or one-time purchases

How to Request a Refund

• Contact support within the eligible period
• Provide account details and reason for refund
• Include relevant transaction information

Processing Time

• Refund requests processed within 5-10 business days
• Credit card refunds may take an additional 5-10 business days
• Different payment methods may have varying processing times

Contact Information

For refund requests or questions: navii@protonmail.com